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HXRefactored 2016 Agenda
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Tuesday, April 5 • 12:00pm - 1:00pm
Lunch & Learn: The Connected Patient Experience

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The Connected Patient Experience: How to Reduce Stress & Meet Today’s Tech-Driven Expectations
Sequence is an independent agency that designs and develops connected experiences by launching new brands, digital products and service experiences that improve people’s lives and grow businesses.

In this engaging session, Sequence will discuss survey findings that explore patient behavior and expectations related to doctor’s appointments and share possible solutions to improve the overall patient experience. More than 2,000 consumers answered questions related to the end-to-end journey to the doctor, from scheduling to follow up. Pain points will be highlighted along with ways to reduce patient stress and to create a more personalized, human experience. The insights and solutions will help health care providers and systems learn about new ways to differentiate their patient experience and deliver better outcomes.


Speakers
avatar for Tim Fisher

Tim Fisher

Customer Experience Business Lead, Sequence
avatar for Cheryn Flanagan

Cheryn Flanagan

Customer Experience Design Lead, Sequence



Tuesday April 5, 2016 12:00pm - 1:00pm
Ballroom C In the breakout-room hallway

Attendees (36)