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HXRefactored 2016 Agenda
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Tuesday, April 5 • 3:30pm - 4:30pm
Improving Care Experiences through Human-Centered Design

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Innovative ideas are everywhere in healthcare these days. But how do we go from rough ideas, to a clear strategic vision, to actually bringing ideas to life? What does the process actually look like? From a brand new cancer center designed by patients for patients, to a 24/7 virtual clinic co-designed with the nurses who would run it, this session will discuss how human-centered design plays out in the real world. 

avatar for Katie Abbott

Katie Abbott

Senior Program Manager, Cancer Center South Bay Business Operations, Stanford Health Care
Katie Abbott is a healthcare professional with a passion for human-centered design. Katie has experience in leading multi-million dollar facility design efforts, strategic performance improvement initiatives and designing innovative programs from the ground-up. In her current role as the Senior Program Manager of Business Operations at Stanford Health Care’s Cancer Center South Bay, Katie delivers on her passion for human-centered design by... Read More →
avatar for Jonathan Podolsky

Jonathan Podolsky

Experience Strategy Director, Mad*Pow
Jonathan Podolsky, Vice President Experience Strategy, has extensive knowledge innovating customer, guest & patient experiences for major retailers, hospitality companies and healthcare providers. Jonathan is able to leverage years of industry knowledge to reinvent and innovate human experiences and services based on brand values, strategic goals and emotional understanding. Jonathan’s career as an architect, service design and... Read More →
avatar for Jamie Thomson

Jamie Thomson

Director, Experience Design, Mad*Pow
Jamie is inspired to change the world through research-driven design. At Mad*Pow, she helps clients craft a clear vision for the future of their products and services, and then execute on that vision through elegant interaction design and robust information architecture. She takes perverse pleasure in untangling the complexities of the healthcare ecosystem, whether from the patient, payor, or provider perspective. | | Jamie holds a B.S. in... Read More →

Tuesday April 5, 2016 3:30pm - 4:30pm
Commonwealth A In the breakout-room hallway

Attendees (42)