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HXRefactored 2016 Agenda
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Tuesday, April 5 • 4:30pm - 5:30pm
Designing Within a Hospital System: Challenges and Strategies

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Designers embedded within a large healthcare system have a unique opportunity to work directly with patients, doctors, nurses, and other staff to create significant impact in how healthcare is provided. However, along with this exceptional access come big challenges: complicated bureaucratic power structures, change-adverse organizational cultures, and industry-specific technology constraints. How do designers — often working alone or in small teams — position themselves in order to make a difference in this complex environment?


This session will convene a group of seasoned in-house UX and service designers from diverse healthcare institutions to share stories and examples of their work as they talk about the specific challenges they face and discuss strategies for working more effectively.

Moderators
avatar for Katie McCurdy

Katie McCurdy

UX Design & Research Consultant, Katie McCurdy Experience Design LLC
Katie McCurdy is a User Experience Designer & Researcher who uses design, empathy, and love to empower patients and improve healthcare. She is also a patient with 20 years’ experience with the autoimmune disease Myasthenia Gravis. Her goal is to help people live healthier and happier lives, and she’s especially interested in using data visualization to help simplify the complex and promote behavior change. She recently... Read More →

Speakers
avatar for Jeremy Beaudry

Jeremy Beaudry

Experience Design Strategist, The University of Vermont Medical Center
Jeremy is an experience design strategist at The University of Vermont Medical Center in Burlington. Previously, he was a professor of design and director of the Design for Social Impact masters program at The University of the Arts in Philadelphia. His research and design practice focus on creating collaborative tools and methods with organizations, communities and leaders in the service of systems-wide change and innovation efforts. He has... Read More →
avatar for Nick Dawson

Nick Dawson

Executive Director of Innovation, Johns Hopkins Sibley Hospital
Nick Dawson believes that healthcare is about humans taking care of other humans, and there’s no other industry like it. He has spent most of his career following his passion for continually improving how we do the work of caring for others.  In his view, patient experiences and staff happiness should be the top priority. When it is, everything else follows.  Today, he is focused on helping health systems develop a modern... Read More →
avatar for Lenny Naar

Lenny Naar

Design Strategist, HELIX Centre
Lenny is a Design Strategist at HELIX Centre—short for Healthcare Innovation Exchange—inside St. Mary's Hospital in London. A joint collaboration between Imperial College London and the Royal College of Art, the team uncovers root problems and co-designs solutions to improve healthcare at scale. Lenny recently co-founded Prescribe Design, a community aimed at expanding the role of design and designers working in healthcare. As Lead... Read More →
avatar for Matthew Van Der Tuyn

Matthew Van Der Tuyn

Manager of Design & Strategy, Penn Medicine Center for Health Care Innovation
Matt Van Der Tuyn is the manager of design and strategy at the Penn Medicine Center for Health Care Innovation.  | | The Penn Medicine Center for Health Care Innovation facilitates the rapid, disciplined development, testing and implementation of new strategies to reimagine health care delivery for dramatically better value and patient outcomes. | | In his role at the center Matt partners with frontline staff, administrators, and... Read More →


Tuesday April 5, 2016 4:30pm - 5:30pm
Commonwealth A In the breakout-room hallway

Attendees (37)