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Tuesday, April 5 • 4:30pm - 5:30pm
Designing Within a Hospital System: Challenges and Strategies

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Designers embedded within a large healthcare system have a unique opportunity to work directly with patients, doctors, nurses, and other staff to create significant impact in how healthcare is provided. However, along with this exceptional access come big challenges: complicated bureaucratic power structures, change-adverse organizational cultures, and industry-specific technology constraints. How do designers — often working alone or in small teams — position themselves in order to make a difference in this complex environment?

This session will convene a group of seasoned in-house UX and service designers from diverse healthcare institutions to share stories and examples of their work as they talk about the specific challenges they face and discuss strategies for working more effectively.

avatar for Katie McCurdy

Katie McCurdy

UX Design & Research Consultant, Katie McCurdy Experience Design LLC
Katie McCurdy is a User Experience Designer & Researcher who uses design, empathy, and love to empower patients and improve healthcare. She is also a patient with 20 years’ experience with the autoimmune disease Myasthenia Gravis. Her goal is to help people live healthier and happier... Read More →

avatar for Jeremy Beaudry

Jeremy Beaudry

Experience Design Strategist, The University of Vermont Medical Center
Jeremy is an experience design strategist at The University of Vermont Medical Center in Burlington. Previously, he was a professor of design and director of the Design for Social Impact masters program at The University of the Arts in Philadelphia. His research and design practice... Read More →
avatar for Nick Dawson

Nick Dawson

Executive Director of Innovation, Johns Hopkins Sibley Hospital
Nick Dawson believes that healthcare is about humans taking care of other humans, and there’s no other industry like it. He has spent most of his career following his passion for continually improving how we do the work of caring for others.  In his view, patient experiences and... Read More →
avatar for Lenny Naar

Lenny Naar

Design Strategist, HELIX Centre
Lenny is a Design Strategist at HELIX Centre—short for Healthcare Innovation Exchange—inside St. Mary's Hospital in London. A joint collaboration between Imperial College London and the Royal College of Art, the team uncovers root problems and co-designs solutions to improve healthcare... Read More →
avatar for Matthew Van Der Tuyn

Matthew Van Der Tuyn

Manager of Design & Strategy, Penn Medicine Center for Health Care Innovation
Matt Van Der Tuyn is the manager of design and strategy at the Penn Medicine Center for Health Care Innovation. The Penn Medicine Center for Health Care Innovation facilitates the rapid, disciplined development, testing and implementation of new strategies to reimagine health care... Read More →

Tuesday April 5, 2016 4:30pm - 5:30pm EDT
Commonwealth A In the breakout-room hallway