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HXRefactored 2016 Agenda
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Tuesday, April 5 • 3:30pm - 4:30pm
Improving Insurance Member Experiences

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This section of the agenda will feature leaders in innovation, customer experience, and design within the health insurance space. Each panelist will present the current state of experience at their organization, what successes they have seen, what situations they have learned from, and what their challenges and obstacles are, and where they would like to see things head in the future. Then Amy Cueva will guide the group in a discussion around strategy, measurement, culture change, and other important topics relevant to delivering phenomenal experiences.

avatar for Amy Cueva

Amy Cueva

Co-Founder, Chief Experience Officer, Mad*Pow
Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency serving Fortune 500 companies and startups across industries from health to financial services, technology, media, education, and hospitality. | | Amy plays an essential role in Mad*Pow’s visualization of a changed healthcare system... Read More →

avatar for Janna Kimel

Janna Kimel

Customer Experience Manager, Cambia
Janna has been practicing design and design research since 1991. Her passion is incorporating the voice of the customer into organizations using tools such as personas, journey maps and qualitative research. Janna has worked in organizations large and small from principal of a consultancy, third brain studio, llc, to silicon giant Intel. 
avatar for Christopher Neuharth

Christopher Neuharth

VP, Product Design & User Experience, Connecture
As Vice President of Product Design and User Experience for Connecture, Christopher manages product design and implementation, including client consultation, consumer research, content strategy, user testing, and analytics insights. Christopher also leads an internal innovation group, ConnectureLabs, to design and test new market innovations.
avatar for Dr. Vidya Raman-Tangella

Dr. Vidya Raman-Tangella

Head of Innovation Center of Excellence, United HealthCare
Dr. Vidya Raman-Tangella | Head of UnitedHealthcare’s Innovation Center of Excellence | | Dr. Vidya Raman-Tangella serves as the head of the UnitedHealthcare Innovation Center of Excellence. Vidya and her team design, develop and scale breakthrough innovations that help address unmet health needs through the use of cutting-edge concepts and technology, including mobile apps and integrated health and wellness programs.  | | Vidya is a... Read More →
avatar for Benjamin Singer

Benjamin Singer

Ben Singer leads the design and research team for Humana Innovation. Before joining Humana, Ben was an associate partner at Gravity Tank where he co-lead the strategy group in defining novel consumer experiences. To his assignments at Humana, Ben brings a passion for research driven insight, behavioral economics, and lean experimentation as a pragmatic approach to developing new capabilities. Ben supports teams experimenting with ways of... Read More →

Tuesday April 5, 2016 3:30pm - 4:30pm
Commonwealth B In the breakout-room hallway

Attendees (24)