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HXRefactored 2016 Agenda
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Tuesday, April 5 • 8:00am - 11:45am
WORKSHOP: Experience Strategy: Storytelling, Journey Mapping, and Service Design LIMITED

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Limited Capacity seats available

Before you can build any new service, you must clearly envision the user experience and be able to translate the meaning and intent behind every interaction. Designed experiences will always fall short if you don’t have a clear understanding of your system capabilities and infrastructure limitations. In this workshop, we’ll learn how journey maps and touchpoint-ecosystems can help us collaborate to define a vision, diagram the story of the solution and evaluate the impact of change. 


Speakers
avatar for Jonathan Podolsky

Jonathan Podolsky

Experience Strategy Director, Mad*Pow
Jonathan Podolsky, Vice President Experience Strategy, has extensive knowledge innovating customer, guest & patient experiences for major retailers, hospitality companies and healthcare providers. Jonathan is able to leverage years of industry knowledge to reinvent and innovate human experiences and services based on brand values, strategic goals and emotional understanding. Jonathan’s career as an architect, service design and... Read More →


Tuesday April 5, 2016 8:00am - 11:45am
Ballroom C In the breakout-room hallway

Attendees (11)